At [Your Business Name], we strive to provide high-quality wholesale eyewear and ensure customer satisfaction. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Eligibility for Returns
- Returns must be requested within [X] days of receiving your order.
- Products must be unused, in their original packaging, and in resalable condition.
- Custom-made or personalized items are not eligible for return.
- Any damaged or defective products must be reported within [X] days of receipt with supporting photos.
2. Return Process
- To initiate a return, contact our customer service team at [Your Email] with your order number and reason for return.
- Once your return is approved, we will provide you with a return authorization number (RMA) and instructions.
- Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
3. Refund Policy
- Once we receive and inspect the returned items, refunds will be processed within [X] business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- If you wish to exchange an item, please place a new order and return the original item according to our return policy.
5. Non-Returnable Items
- Clearance or discounted items.
- Custom orders or special requests.
- Items that have been used or altered.
For any questions, please contact us at contact@zesteyewear.com